How do I place an order on-line?
What do I need to know before
ordering?
How can I make a change or
cancel my order?
What are the shipping rates &
options?
Does AnnaMaxin.com accept
international orders?
What payment methods do you
accept?
What tax rate are you charging?
How long can I expect delivery
to take?
How will I know that my order
was accepted?
How can I check the status of
my order?
What is AnnaMaxin.com's return
policy?
How should I ship my return?
What if the merchandise I
ordered arrived damaged during
shipping?
How are refunds processed?
What is AnnaMaxin.com's
exchange policy?
What is AnnaMaxin.com's repair
policy?
What is AnnaMaxin.com's
custom order policy?
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Browse through our crystal flip flop products and earrings using the links along
the top of the page. When you see an item you are interested in purchasing,
simply select the options to customize the item and click on the "Order" button
to add this item to your shopping cart. Click on the "View Cart" button to
review your entire order. When you are ready to check-out, all on-line shopping
transactions are handled through PayPal’s secure connection and payment
authorization process, however using and exiting or creating a new PayPal
account is necessary. Proceed through check-out as directed.
If you have any difficulties throughout the browsing or check-out process,
please email us at sales@annamaxin.com and we would be happy to assist you.
All orders placed online are immediately processed and verified upon successful
check-out.
All crystal flip flops and earrings are custom made upon receipt of order. Orders
require 1-2 weeks for delivery.
Cancellations and order changes submitted within 24 hours of original order
submission will be accepted at no additional charge. Submit written request to
sales@annamaxin.com or phone 512-947-7114.
All cancellations or order changes submitted after 24 hours of original order
submission will incur a 15% service fee based on the item(s) retail cost.
AnnaMaxin.com offers free shipping with any order via USPS Priority Mail.
Expect delivery from time of shipment from Austin, Texas to take 2-5 days to
arrive. We are unable to ship to PO Boxes and military addresses (AFO or PPO
boxes). We apologize for any inconvenience.
We are unable to accept international orders at this time. We apologize for
any inconvenience.
We accept Visa, MasterCard, Discover, American Express or PayPal. You do not
need to be a PayPal member to pay by credit card.
If you live in, or ship your order to Texas, we are required to charge you local
tax on your purchase.
Your order will be filled as promptly as possible (please allow between 1 to 2
weeks for most orders). We will notify you as soon as possible of any delays.
You will receive a "PayPal Order Processed" email upon placing your order.
Next, you will receive an "Order Received" email once your order has been put
into production. Once we ship your order, you will receive an "Order Shipped"
email.
The “Order Received” and “Order Shipped” email's both include a link back to
annamaxin.com to check on the current status of your order.
Please be aware that all AnnaMaxin.com merchandise purchased online must
be returned directly to AnnaMaxin.com, and not to any retail stores. We are
unable to accept any returns for items bought in a retail store or on another
website. If this is the case, please refer to their return policy for further
instruction.
AnnaMaxin.com wants you to be completely satisfied with your online purchase.
If for any reason you are not,we are happy to accept a return. Unused or
unworn merchandise may be returned within 30 days of receiving shipment for
a full refund, less your shipping costs. Please allow up to 10 business days
after your return has been received for it to be processed.
Note: We do not accept returns on custom-made items.
If you have any questions, please email us at sales@annamaxin.com or call us
at (512) 947-7114.
To return merchandise, enclose a copy of the packing slip included with your
order and include it with your shipment.
AnnaMaxin.com
returns department
907 Shannon Meadow Trail
Austin, Texas 78613
For your protection, please send all returns via a traceable carrier and in a well-
padded box or envelope. We cannot be responsible for returns that are lost or
damaged during return shipping. All costs related to return shipping are paid by
the customer.
In cases where merchandise arrives damaged or defective, we will gladly
replace the item and take care of all additional shipping charges related to the
return. Please contact us within 30 days of the receipt of your damaged
package.
Refunds, will be given in the same form of payment used for purchase. You will
receive an email confirmation as soon as the refund has been completed.
In order to provide the quickest service, we process exchanges as 2 separate
transactions. Please return the item(s) you do not want to us for a refund and
place a new order. We will charge you for the new merchandise and credit your
card as soon as we receive your return.
Due to the delicate nature of AnnaMaxin.com products and the semi-precious
stones and crystals we use, some damage may occur during the life of the
product. Every order of crystal flip flops includes a repair kit with extra crystal –
expect normal wear and tear over time. In cases where a repair fee is
necessary, we make every effort to keep that cost as low as possible.
If you have an item that needs repair, email us at sales@annamaxin.com
Please include a description of the item (web item #, if available), and how
it has been damaged.
Ship your item to:
AnnaMaxin.com
repairs department
907 Shannon Meadow Trail
Austin, Texas 78613
Upon receipt of your repair, we will email a confirmation and inform you of any
repair costs. We require 2-4 weeks to process all repairs. If a fee is involved,
payment must be received before we can ship your item.
When possible, AnnaMaxin.com will try to accommodate any custom changes to
our designs. Email us your request at sales@annamaxin.com. Additional
charges may apply. All sales involving custom work, regardless of how minor
the change(s), are considered final. We cannot accept any returns, even within
our usual 30 day return period.
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